We take complaints very seriously. This is also a good learning opportunity to improve our services. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. We aim to acknowledge tour complain within 3 working days. We will response in full after investigating your matter or concern.
The Practice Manager is, Mrs Fiona Harper, Mortimer Medical Practice, Leominster, HR6 9QL or vis email fiona.harper3@nhs.net.
Should you wish to remain anonymous please speak to a member of the PPG. We will not deal with anonymous or malicious complaints submitted in writing.
To see our complaints policy using this link Complaints Policy 2025
You could also see our Patient leaflet using this link Patient Leaflet- Complaint