Practice Policies & Patient Information
Access To Medical Records
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.
Complaints Policy
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. We undertake to make a rapid acknowledgement of your complaint and to make a full response after assessment of the matter.
Should you wish to remain anonymous please speak to a member of the PPG. We will not deal with anonymous or malicious complaints submitted in writing.
To see our complaints policy please click on this link Complaints 2024
Data Sharing in Herefordshire
Herefordshire practices, their doctors & staff, working as part of the NHS, need and want to share patient data in various ways in order to improve the services and care that we provide. But we also want to ensure we continue to protect your confidential and personal information. In the last few years there have been a number of national schemes in addition to an increasing number of independently and separately organised local schemes proposed & implemented where data will be automatically extracted from GP computer systems & sent elsewhere, unless the patient has opted out. Further data extractions for new purposes are due to occur soon. Some of these data extractions are to help the patient if they are seen elsewhere in the country. Some are purely for analysis of health care to improve the NHS services. For many of these schemes, GP practices have a legal obligation to allow their data to be extracted. The only power they have as the data controllers of your medical record is to ensure that you are aware of where your medical records may be sent and why. Patients however can block their data from being extracted in most if not all cases. This document tries to explain the main purposes of data extraction & how you can selectively prohibit this if you wish. This is a national database that is intended to provide basic health information to all providers who need it. It is intended that your demographics (personal details such as name, DOB, address etc) as well as basic medical information about you, (initially just drugs taken, documented allergies and any “End of life” decisions) would be stored and made accessible to anyone needing it within the NHS, for example if you were seen in a Casualty department in another area of the country. You can ask to “opt out” of the SCR if you wish by asking the practice to amend your records. See below for how to do this. However, you need to think carefully before opting out here as the SCR allows doctors throughout the country to access your basic information if they need which will help them look after you, particularly if you are brought in unconscious. Herefordshire Clinical Commissioning Group are introducing a system called Risk Stratification within Herefordshire GP practices. This system uses confidential information from your medical record to identify patients who may need more care and support. We particularly want to be able to identify people at high risk of emergency hospital admission so we can offer more care to help improve their health and try to avoid a hospital admission. Identifying each person’s risk of future admission is called Risk Stratification. The information from your record along with your postcode and NHS number will be sent to a secure system where it can be linked with information from hospitals if you have been in hospital recently. Your personal results can only be seen by those caring for you in your own GP practice. Anonymised information which does not identify you can also be used to help those planning NHS services in Herefordshire – but they will not be able to link this information to you as an individual in any way. GP practices in many areas of the country and many Clinical Commissioning Groups (CCGs) are now starting to establish their own local databases of patient information to try to improve communication between different services such as Health Services & Social Services, in order to help plan local care. They bring together information held on computers in Health care and in Social care. They are designed to give staff working in these areas faster access to relevant patient information. Anyone needing to see your record will ask you first. You must agree before your record can be seen and this occurs each time you are seen. In addition anyone accessing a patient’s records will have their details recorded so it’s possible to see who has opened each record. In Hereford this is known as the “Local Health Record Network” provided by Taurus Healthcare Ltd. Key benefits of this scheme are hoped to be things such as: • Safeguarding Children: poor information sharing has been highlighted as a significant risk in recent cases. • Frail Elderly: sharing information when someone is vulnerable. • Urgent care: if someone is not able to give vital information in a critical situation. You can opt out of having your medical records extracted & uploaded to any such local database and information on how to do this is shown below. And if you have not opted out you still need to give consent each time your record is accessed. In 2013 the government proposed to extract large sections of data from GP practices to form a national database from which they intend to analyse health needs across the country & also locally. GPs will not have a choice about this extraction and it will be universal, to help support NHS planning. After serious expressions of concern from the medical profession, the Government has agreed to postpone this initiative for the time being. There are several other agencies, including parts of the NHS, which will hold identifiable data on you, for example, local A&E departments, local hospitals, Mental Health trusts, Social Services etc. These various agencies will also be sending “patient identifiable” data to the HSCIC. Although you cannot stop these agencies from sending data on you to the HSCIC, you can block its onward transmission to other agencies for “secondary use”. Your GP practice does this by adding a specific code to your GP record. Then, when the HSCIC interrogates your GP record to check permission to extract your data for care.data purposes, it will “see” this secondary use blocking code & will therefore block the sending of data on you from them to other agencies – whether or not you have also had the code added to prohibit extraction for care.data purposes. If you ask your GP practice to add the blocking code for this “secondary use” purpose, not only will it prevent data on you held by other places (like hospitals) being used for secondary purposes but it will also block the data on you held in your GP practice from being used for these purposes as well. Please see below for details. The HSCIC is also overseeing a number of nationally run data extractions to help with various specific disease areas such as Diabetes, Kidney disease, Dementia etc. A separate code needs to be added to your GP record to block extraction of data related to any of these audits and, again, details are below. It is possible to “opt out” from any or all of the data sharing projects if you wish. For most of the data extraction schemes described above, simply contact your practice to obtain the necessary form(s). Do think carefully about each scheme as to whether you really want to block each one. For example, the Summary Care Record and also some local schemes are designed to help health care workers and sometimes social services to look after you better, sometimes in emergency situations, whereas care.data is for research purposes with no immediate benefit to you. No, each of the codes that can be added by your GP practice has certain blocking effects, but blocking all types of data extraction from your own GP record will require more than one code to be added to your record. For example, one particular code blocks the care.data scheme from extracting data from your record. It also blocks the national clinical audits. Blocking any local care record scheme from extracting data will require yet another code, as will wanting to block the Summary Care Record data extraction. Finally, if you wish to prevent the HSCIC releasing / sharing non-identifiable data on you, both the data that care.data themselves have extracted from your GP record and also data sent to them about you by other sources like hospitals, to other agencies (a process called “secondary use”), then you will need to telephone 0300 303 5678 or visit the National Data Opt-out website https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/ No. Asking for any of these extractions to be blocked will NOT: prevent your GP from sharing your data within the NHS, where appropriate, for the purposes of your direct medical care Disclaimer: All information in this document was correct at the time of writing (April 2014, updated August 2016) but guidance given to practices and requirements of GPs to engage with future data extractions and sharing may be subject to change, as stipulated by NHS England or other statutory bodies.1. The Summary Care Record (SCR)
2. Risk Stratification
3. Local Health Record Network (LHRN)
4. care.data
5. Other data held on you in other databases:
6. National Audits, Clinical Practice Research Datalink (CPRD) & IQVIA
7. Opting Out from any of these schemes:
8. Will opting out from one of these data extractions block them all?
9. Are there other implications of refusing these data extractions?
Date published: 24th March, 2015
Date last updated: 25th May, 2021
GDPR
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GP Earnings
The average pay for GPs working in Mortimer Medical Practice in the last financial year was £90,982 before tax and National Insurance. This is for 3 full time GPs and 4 part time GPs who have worked in the practice for more than six months
NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
Patient Confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care. Information is available to practice staff and community nursing staff only for administrative purposes or when it is specifically relevant to patient care.
There are times when we have to pass on information about you to other people such as hospitals, Social Services or the Primary Care Trust. This is always done confidentially or by removing your identifying details when they are not essential. No other information will be given to third parties, including relatives, without previous instruction from the patient.
You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager in writing.
Patient Rights and Responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We have a zero tolerance policy with regard to rudeness and abuse of our staff. Patients may be asked to leave the practice should their behaviour be unacceptable.
It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
Violence Policy
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Any verbal or physical abuse the police will be contacted.