Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request form, Monday to Friday from 7am to 4pm. We will respond within 4 hours during opening times
• phone us on the respective practice phone number during opening hours
• visit the surgery and speak with a receptionist during opening hours

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday 7am to 4pm. We will respond within 4 hours during opening times
• phone us on the respective practice phone number during opening hours
• visit the surgery and speak with a receptionist during opening hours
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Under normal circumstances appointments are usually for 10 minutes.

Do remember that an appointment is for one patient only. 

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on the respective practice phone number during opening hours
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Patients whose illness prevents them from attending the surgery can be visited in their own homes. All home visits are at the discretion of the doctor. If the patient has a temperature or a rash coming to the surgery will do no harm but please inform the receptionist on arrival.

Requests for home visits should be made before 11.00 am except in emergencies. The receptionist will ask you the reason for the visit so that the doctor can give priority to more urgent cases.