A wide range of issues affecting general practice nationally and locally are discussed. Members of the Group regularly produce updates for local parish magazines, advise the practice on new services etc. and help to produce the annual survey.
Aims & Objectives
The aims of the Patient Participation Group are
- to provide a patient and carer perspective to the practice
- to provide a forum to discuss issues relevant to the practice
- to enable patients to influence local health care services
- to support practice initiatives
- to liaise with Herefordshire & Worchester Integrated Care Board ( ICB) and Herefordshire Healthwatch when appropriate
Our Objectives
- To act as a channel of communication from the practice to its patients, carers and wider population, and vice versa.
- To involve patients, carers and members of the public in the review, development and planning of services
- To identify services and issues on which the practice should consult with patients and carers; consider any comments resulting from this consultation and support the practice in responding to them.
- To support the practice in drafting practice materials and communications and offer feedback on literature for patients and carers.
How to join the PPG?
Please contact the Practice Manager (fiona.harper3@nhs.net) or any of the members of the Patient Participation Group (below).
Patients living in villages not represented below would be particularly welcome.
The PPG have helped make many changes to the services we offer either as a result of comments patients have made to them or from the annual surveys. These include:
- re-siting of doorbells for disabled access in Kingsland
- generic email address for the practice (kingsland.surgery@nhs.net)
- introduction of credit and debit card payments
- rephrasing questions on payments for prescriptions
- introduction of online appointments and access to results
- introduction of information screens
Younger members of the PPG were also instrumental in publicising an on-line petition against the closure of the 4US clinics in Herefordshire schools. Unfortunately this service has now been withdrawn again.
The PPG were also involved in trialing a questionnaire on the work of student doctors for Keele University and showed people around the new Leintwardine Surgery on open days before it opened.
Non-urgent advice: Current members are:
Gilly Lloyd – Yarpole – gillymi.lloyd@yahoo.com
Diane Lee – Eardisland – 01544387685
Jeanne Wood – Ivington – Jeanne.wood@nhs.net
Christine Moore – Lingen – Christine.moore12@gmail.com
Pauline Hammond Aymestrey – edithcot@btinternet.com
Christine Cross –Shobdon
Ruth Davies – Pembridge
Kate Best – Orleton
Fiona Harper – Staff representative – Fiona.harper3@nhs.net
Meetings
Meetings will take place quarterly. Meetings will have an agenda and minutes will be taken.